We aim to dispatch all orders as quickly as possible so your Marleè pieces can be enjoyed sooner.

Processing Times

Orders are typically processed within 1–3 business days.

Please allow additional processing time during collection launches, promotional periods or public holidays.

Australian Shipping

Standard Shipping — $9.95 AUD
Express Shipping — $14.95 AUD

Enjoy complimentary standard shipping on Australian orders over $150 AUD.

International Shipping

Flat Rate International Shipping — $29.95 AUD

Enjoy complimentary international shipping on orders over $250 AUD.

International delivery timeframes may vary depending on destination and customs processing.

Please note international customers may be responsible for any duties or import taxes charged by their country.

Order Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information.

Need Assistance?

For any questions regarding your order, please contact us at:

info@marleenaturals.com 

Returns & Exchanges

At Marleè, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.

Change of Mind Returns

We accept change of mind returns within 30 days of delivery.

To be eligible for a return, items must:

• Be unworn, unwashed and unused
• Have all original tags attached
• Be returned in their original packaging
• Be free from perfume, deodorant, makeup, pet hair or any other marks

Once your return is received and inspected, your refund will be processed back to your original payment method.

Original shipping charges are non-refundable.

Return shipping costs for change of mind returns are the responsibility of the customer.

Exchanges

Need a different size or colour?

We offer exchanges within 30 days of delivery, subject to stock availability.

If your requested item is unavailable, a refund or store credit will be offered.

Sale Items

Sale items may be returned for a size exchange or store credit only, unless the item is faulty or required to be returned under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us at info@marleenaturals.com within 14 days of receiving your order.

In accordance with Australian Consumer Law, you may be entitled to a repair, replacement or refund where a product:

• Has a major fault
• Is not of acceptable quality
• Is not fit for its intended purpose
• Does not match its description or sample

To help us assess your claim, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and fault

How to Start a Return

To request a return or exchange, please contact:

info@marleenaturals.com

Please include:

• Your order number
• Full name
• Reason for return

Our team will provide instructions for returning your item.

Refund Processing

Once your return has been received and approved, refunds will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Australian Consumer Law

Nothing in this Returns & Exchanges Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

Governing Law

These Terms and this Returns & Exchanges Policy are governed by the laws of Victoria, Australia.

Any disputes arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Last Updated: June 2026